FAQ

FREQUENTLY ASKED QUESTIONS 

Layaway Option

Don't need your bag immediately, but don't want to miss out?! We are happy to offer layaway on the majority of our items, with a few exclusions. Most in stock items are eligible for a payment plan of $500 down with the balance due in 30 days. Pre-ordered items are typically eligible for a payment plan of $1000 down with the balance being due in 30 days. All invoices are sent directly via Paypal, and all items ship once full balance is received. 
Items cannot be held without a deposit. Once a deposit is made, purchase is removed from inventory. Deposit is nonrefundable and nontransferable. If for some reason you are unable to complete your payment in the alloted time, please reach out to us.
If you are interested in purchasing an item on layaway, please email us directly at theluxurylocker@gmail.com or text us at 313.590.6186 for quickest response! 


Shipping 

We aim to ship all in stock items within 2 business days of purchase, but ask that you allow up to 4 business days during holidays, inclement weather, or extenuating circumstances.
We ship pre-orders (items not currently in stock) within 7-10 days. Tracking information comes directly from paypal. We use USPS 2-3 day priority mail (unless express mail is paid for) for purchases over $500 made in the continental US.  All purchases over $500 will require a signature upon delivery.  

Returns 

WE DO NOT ACCEPT RETURNS ON OUR ITEMS.
All items are guaranteed to be 100% authentic. We try to photograph and describe each item as accurately as possible to ensure you get exactly what you want. Please keep this in mind when shopping with us! We have a ZERO tolerance policy for fakes. If you receive an item that you do not believe is authentic or is not as described, please email us immediately at theluxurylocker@gmail.com so we can properly address and amend the situation. Refunds will be granted for any item found to be non-authentic, in writing, by professional third-party authenticator.